Privacy Policy - Z3VPN | Data Collection, No-Logs Policy & Deletion

Account and Order Data

No email address is required; an account can be created with a username and password. Email is not required to create an account, and this service does not request it for that purpose. The account system processes usernames, password verification data, and login status to authenticate users, maintain accounts, and control subscription access.

When a plan is activated, the system stores the selected plan, order amount, payment status, transaction reference information, and data usage to provide the subscription, reconcile billing, process renewals, and handle refunds. Usage is measured only to calculate allowances and is not used to create a list of websites visited. When a support ticket is submitted, the system stores the information and attachments provided. Do not upload passwords, complete subscription links, or sensitive payment credentials.

No-Logs Policy and Connection Data

Z3VPN follows a no-logs policy. It does not record which websites users access through this service or store browsing history, accessed content, or DNS query records that could be used to reconstruct browsing activity. Account and order records are not browsing logs and are handled under this policy.

While a connection is active, the system temporarily processes session status and usage data to route traffic, calculate allowances, and troubleshoot issues. This service does not persistently store individual connection logs or create user connection profiles containing source addresses, destination addresses, and connection times. Temporary session data is released when a connection ends or is no longer needed to operate the service. Account-level usage totals are retained as needed for billing.

Usage Analytics and Local Storage

Website analytics help us understand page usage, referral sources, and task completion. They may process information such as page paths, referring pages, browser and device categories, and visit times. Analytics are not used to record content accessed through subscription connections. When sharing links or submitting feedback, avoid including credentials in page addresses.

Cookies and local storage are used to maintain login status and save language preferences and essential interface settings. Analytics may also use related identifiers to distinguish visits. Users can manage or clear this data through their browser. Clearing it may require signing in again and may reset some preferences; it does not automatically delete server-side account, order, or support ticket records. Sign out after using a shared device.

Payments and Necessary Disclosures

Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party providers. Z3VPN uses order status and necessary transaction reference information to verify payment and does not require payment account passwords. Before visiting an external payment page, review the provider’s privacy and transaction terms; the provider is responsible for its own data handling.

This service does not sell account information. Relevant data may be processed or disclosed as necessary to complete payments, provide essential technical support, or comply with applicable legal obligations. Data access should be limited to permissions required for work, and disclosures should not exceed the specific purpose.

Retention and Data Requests

Account information is retained as necessary while the service relationship remains active. Order, billing, and support ticket records are retained as needed to provide the service, verify refunds, resolve disputes, and meet applicable legal requirements. Website analytics are kept only as long as needed for analysis and maintenance, then deleted or de-identified when no longer useful. This policy does not set a single fixed retention period; specific periods depend on data purposes and legal requirements.

To access, correct, or delete account data, sign in to the user panel and describe your request through the support ticket portal. Account ownership may need to be verified before processing. Deletion may affect subscriptions and access to historical records. If records must be retained, the reason will be explained and their use restricted to that purpose. Clearing browser data or stopping use of the service does not close an account.

Policy Updates and Feedback

This page will be updated, including the date at the top, when data handling practices change. Significant changes to the scope of collection, purposes, or user rights will be announced on the website or in the user panel. Where separate consent is legally required, it will be obtained as applicable. If you have questions about this policy or data handling, submit a support ticket through the user panel and identify the relevant page or order. Avoid including unnecessary sensitive information.

For service use and refund terms, see the Terms of Service. The data handling information in this policy does not replace the transaction terms in those terms.